Política de reembolso

📦 Returns & Refund Policy

Due to the intimate and personal nature of our products, we maintain strict hygiene and safety standards.

🔒 Non-Returnable Items

For health and hygiene reasons, all personal and intimate products are non-returnable and non-refundable once delivered, unless they arrive with a verified quality issue or defect.

⚠️ Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos as proof.

After verification, we will:

  • Offer a replacement, or
  • Provide a partial or full refund depending on the situation

🚫 Change of Mind

We do not accept returns or refunds for:

  • Change of mind
  • Personal preference
  • Misunderstanding of product features
  • Incorrect selection

📭 Order Cancellation

Orders can only be canceled before shipment.
Once the order has been shipped, it cannot be canceled.

📦 Discreet Packaging

All orders are shipped in 100% discreet packaging to protect your privacy.

📩 Contact

If you have any questions, feel free to contact us anytime.